Terms & Conditions  1. Introduction Welcome to Kapur Jewels (“we”, “us”, “our”), an online store based in Switzerland offering a wide range of gold, diamond, and silver jewellery. By accessing or using our website, you agree to comply with and be bound by the following terms and conditions. If you do not agree to these terms, please do not use our website.
2. Definitions

1. Company” (“we”, “us”, “our”) refers to Kapur Jewels, including its subsidiaries, affiliates, and employees.
2. Customer” refers to any individual or entity that makes a purchase from our website.
3. Website” refers to the online platform operated by Kapur Jewels, located at www.kapurjewels.com

3. Eligibility To make a purchase on our website, you must be at least 18 years old or have the consent of a legal guardian. By placing an order, you confirm that you meet this eligibility requirement.
4. Products

Product Descriptions: We strive to ensure that our products are accurately described on our Website. However, we do not warrant that product descriptions, images, or other content on our Website are complete, reliable, current, or error-free. All weights, dimensions, and measurements provided are approximate and may vary slightly.

Pricing: All prices listed on our website are in Swiss Francs (CHF) and include VAT. Prices are subject to change without prior notice. We reserve the right to modify prices at any time.

Availability: We aim to keep our inventory up-to-date. However, in rare cases, a product may become unavailable after an order is placed. In such instances, we will notify you and offer a suitable alternative or a full refund

5. Orders

Order Confirmation & Acceptance: Once you place an order, you will receive an email confirmation. This confirmation does not signify our acceptance of your order but is an acknowledgment that we have received your order. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in pricing or product information, or issues identified by our credit and fraud avoidance department.

Cancellation: Customers may cancel their order within 24 hours of placement. After this period, cancellations may not be possible as orders are processed for dispatch.

6. Payment

Payment Methods: We accept payments via credit/debit cards, bank transfers, and other payment methods as listed on our website. By submitting payment information, you represent and warrant that you are authorized to use the designated payment method. You authorize us to charge the total amount of your order, including any applicable taxes and shipping charges, to your selected payment method.

Security: We use secure payment gateways to ensure that your payment information is protected. Kapur Jewels does not store any payment card details.

Payment Failure: If a payment fails, the order will not be processed. You may retry the payment or use an alternative method.

7. Shipping & Delivery

1. Shipping: We offer Europe-wide shipping, with delivery times varying based on the destination. Shipping costs and delivery times will be calculated at checkout.
2. Customs & Duties: International orders may be subject to customs duties and taxes, which are the responsibility of the customer.
3. Delivery Confirmation: Once your order is dispatched, you will receive a tracking number via email. We are not responsible for delays caused by shipping carriers.

8. Returns & Refunds

Return Policy: We want you to be completely satisfied with your purchase. If you are not happy with your order, you may return it within 14 days of receipt for a refund or exchange, subject to the following conditions:

1. 1. The item must be in its original condition and packaging, with all tags and certificates of authenticity included.
   2.  Custom or personalized items are not eligible for return
   3.  Customer is responsible for the return shipping costs.

Refunds: Once we receive and inspect the returned item, we will process a refund to your original payment method. Please allow 7-10 business days for the refund to reflect in your account.

9. Limitation of Liability To the fullest extent permitted by law, Kapur Jewels shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from the use or inability to use our Website or products, even if we have been advised of the possibility of such damages.
Our total liability to you for any claim arising from a purchase shall not exceed the amount paid for the product in question. 10. Privacy

Your privacy is important to us. Please refer to our [Privacy Policy] for details on how we collect, use, and protect your personal information.

11. Intellectual Property

All content on our website, including but not limited to text, images, logos, and designs, is the property of Kapur Jewels or its licensors and is protected by intellectual property laws. You may not use, reproduce, distribute, or display any content without our prior written permission.

12. Governing Law

These terms and conditions are governed by the laws of Switzerland. Any disputes arising from or related to these terms shall be subject to the exclusive jurisdiction of the courts of Zurich.

13. Changes to Terms

We reserve the right to update or modify these terms and conditions at any time. Changes will take effect upon posting on this website. Your continued use of the website following any changes constitutes acceptance of the new terms.

14. Contact Information

For any questions or concerns regarding these terms and conditions, please contact us at info@kapurjewels.com